What files are provided when purchasing a vehicle?

In our packs we try provide the model (.yft files), texture files (.ytd) and relevant meta files such as handling, carcols (if applicable, such as non-els vehicles) and car variations files. Please note, we do not provide ELS files. Some assets may not include a resource (fxmanifest) you may copy one from another of our vehicles that does include it, if you need to, but this is a basic file and should not need our help. A lot of our customers pack our assets so is not a necessary item.

I purchased a vehicle and it has no ELS files, what should I do?

We recommend looking at your ELS script for support on how to successfully implement ELS onto an ELS asset. There are over 20 current ELS scripts and each of them use a different control file (Some XML, some json etc) We cannot be expected to provide each one of these control files for every vehicle that we provide. The simplest solution, usually, is copy a working control file from one of your current assets, rename it to the spawn code of our asset and add it from there. If this does not work you will need to troubleshoot this problem between you and your ELS provider as we do not offer ELS support. We are not partnered with any ELS creator therefore we will not endorse any specific one.

There is a problem with my order, how can we contact you?

You can contact us on our Discord and open a ticket for support. Your issue will be dealt with by one of our staff and could take up to 3-5 business days to hear a reponse from us regarding your issue. There is also email support via our website but again this may take 3-5 business days as this is not a full time job for any of the staff members. We support with issues pertaining to our ASSETS only, anything outside of our assets (IE third party scripts) is nothing to do with us.

Can I get a refund on my digital product?

As per refund laws surrounding digital products, we cannot offer a refund for any of our assets if the product has been downloaded. We track every download on every purchase and can check in real time. Once a product is downloaded, liability is created and therefore cannot be refunded. If there is an issue with an asset, we will consider this a mitigating circumstance and do our best to rectify the problem first.

I can't get my cars to work in-game, can you help?

We provide working files on all our products. The backend handling and other data should be an issue resolved by yourself. We do not provide a service to ensure your vehicles are configured properly for your server. We advise you having some knowledge on coding lua files such as handling and carcols etc to ensure the vehicle is correctly configured to your needs. Please open a ticket if you are 100% certain the files we've provided do not work or the issue is something outside of ELS files and handling files. Any tickets made that are deemed "basic knowledge problems" will be closed without any support.

My non-els vehicle lights aren't working!

Implementation issues are not something we support on, we sell assets, not training on how to add vehicles to your server correctly. As much as we appreciate the custom, it is not our job to run your server for you. Basic NON-ELS issues could be as simple as making sure the vehicle class is set to vc_emergency, or you could try changing the carcols and siren ids (make sure they match after changing) this could take multiple attempts and will need a server restart when changed. These are issues that need troubleshooting by you as the server owner as these issues are server specific, nothing to do with the asset.

I bought an ELS car but I need NON-ELS (or vice versa), can you swap the files?

We understand that mistakes happen. If the wrong product has been purchased but not downloaded, we can change this to the correct setup (if we have the counterpart available) If the incorrect product has been purchased and downloaded, we can not swap this. Once the product is downloaded, liabilty has been created so we can no longer change this. All products are in the correct sections to their respective setup. If the product has not got a specified setup in the name, then assume this is ELS and was one of our older ones. All NON-ELS products have NON-ELS in the product name and description.

I have purchased a product but it has not been delivered?

Unfortunately there are some people within FiveM that deem it necessary to leak assets, although we can swiftly DMCA these people and, where necessary, claim from it. It does mean that we have checks in place on our website that may delay your order. Although we aim to deliver instantly, this may not always be the case. The best thing you can do in this instance is be patient. The website will do what it needs to do. Please do not waste our time with a ticket just because your product has not been received within 10 minutes.

Can I edit the products I have bought?

We allow edits to LIVERYS only. Editing any of our assets without explicit permission, or specifically buying the dev models is not only a breach of our Terms of Service, but also a DMCA breach as we work with other creators for assets such as lightbars that we must protect.

I bought a dev model, can I resell it?

Yes and no, we do not allow the resale of our dev models. Nor can you sell the civ model, the dev models are there so that you can create your own emergency vehicles from our products. As long as there is a significant difference to ours and you create your own liveries too, you can resell those. That being said, if you create a completely unique civ model out of our base, you are also welcome to sell that. But again, must be significantly different to the original base. Just adding a 4d plate and selling the original is not sufficient.